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Cookies Notice

Introduction

At Arbor, we believe it is important to be transparent about how we collect and use data. This page sets out how our website, available at www.arbor.eco (the “Site”), and the Arbor dashboard, available at app.arbor.eco (the “Dashboard”), uses cookies.

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What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit that website. Cookies are widely used by websites to help remember small amounts of information and give you a better experience when using the website.

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Certain cookies contain a limited amount of personal information. However, most cookies used on our Site and Dashboard will not collect information that identifies you and will instead collect more general information to help us analyse how well our Site and Dashboard is performing, so that we can improve it.

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Cookies are typically classified as either “session cookies” which are automatically deleted when you close your browser, or “persistent cookies” which will usually remain on your device until you delete them or they expire.

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How we set cookies on the Site & Dashboard

When you arrive on the Site, you will be asked to confirm whether you agree to the Site using cookies and, if you accept, we will store cookies on your device.

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You change the cookies settings by clicking on the “Settings” button within the Site’s pop-up cookies banner – or you can change the settings in your Internet browser / on your device to refuse cookies (please see below for information about how to do this). However, if you do this, or if you reject our request to use cookies when you visit our Site, you may be unable to access certain parts of the Site and/or you may not be able to benefit from the full functionality of the Site.

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If you set up an account with Arbor, you will be provided with access to the Dashboard. Allowance of all cookies is the default setting for cookies on our Dashboard in order to ensure we are providing customers with the best user experience.  If you would prefer to change the cookies settings, and refuse any cookies used during your user experience on the Dashboard (other than strictly necessary cookies which we cannot disable), please contact us at support@arbor.eco. Please note that by refusing any of the cookies you may be unable to access certain parts of the Dashboard and/or you may not be able to benefit from the full functionality of the Dashboard.

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The cookies we use and why we use them

We use the following cookies on the Site:

 

1. Strictly necessary cookies. 

These are cookies that are essential to provide you with the services available through our Site and the Dashboard.  These cannot be turned off in our systems. You can set your browser settings to block these cookies, but our Site and Dashboard will not function properly.  

 

2. Marketing & Statistics (analytical/performance) cookies.

These allow us to recognize and count the number of visitors, see how visitors move around our Site and the Dashboard, and enable enhanced functionality and personalization by recognizing you when you return. This helps us to improve the way the Site and Dashboard works, and enables us to remember your preferences. If you disable these cookies, we will not be able to provide you with a tailored experience.

 

3. Personalization cookies.

These cookies record your visit to our Site and Dashboard, the pages you have visited and the links you have followed. We will use this information to make our Site, the Dashboard, and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. If you disable these cookies, we will not be able to provide you with a personalised experience.

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How to remove or block cookies

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to reject cookies, you may still use our Site and Dashboard, though your access to some functionality areas of the Site and Dashboard may be restricted. The means by which you are able to refuse cookies through your browser varies from browser to browser. For more information, visit your browser’s help menu. Additionally, to find out more about cookies, including what cookies have been set and how to manage or delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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Updates to our Cookies Policy

We may update our Cookies Notice from time to time, as necessary, in order to reflect changes to the cookies we use, including for operational, legal, or regulatory reasons.  An updated version will always be posted here, so please revisit this Cookies Notice regularly to stay informed about our use of cookies.

Cookies Table

 

Further details of the specific cookies we use can be found in the table below.

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